Refund & Returns Policy

Medicines & Health Products — Non-Returnable

In line with applicable drug and pharmacy regulations in India, medicines, health supplements, and other consumable/perishable health products cannot be returned or exchanged once delivered, except in the specific cases listed under "Damaged, Defective, Expired or Wrong Item" below. This is to ensure product safety and integrity for all customers.

Non-Medicine Items — 7-Day Return Window

For non-medicinal items such as health devices, personal care products, and general wellness accessories, you may request a return within 7 days of delivery, provided the item meets all of the following conditions:

• Unused and in its original, unopened packaging with seal intact
• All tags, accessories, and manuals included
• Returned within 7 days of delivery
• Accompanied by proof of purchase (order ID)

Never Returnable

• Medicines, tablets, syrups, and any consumable drug product (Rx or OTC) once dispensed
• Opened or unsealed health/personal care products, for hygiene and safety reasons
• Items with a broken safety seal or tamper-evident packaging
• Products nearing expiry at the time of return request
• Gift cards and promotional/free items

Damaged, Defective, Expired or Wrong Item

If you receive a damaged, defective, expired, near-expiry, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product, packaging, and label (including batch number and expiry date). We will arrange a replacement or full refund at no extra cost to you — this applies to medicines as well.

How to Initiate an Eligible Return

1. Log in to your account and go to My Orders.
2. Select the order and click "Request Return" (only shown for eligible items).
3. Select the item(s) and reason for return.
4. We'll email you return instructions within 24 hours.

Alternatively, contact our support team and we'll guide you through the process.

Refund Processing

• We'll notify you by email of the approval or rejection of your return/refund request.
• Approved refunds are processed within 3–5 business days.
• Refunds are credited to the original payment method.
• Bank processing may take an additional 2–7 business days depending on your bank.